Customer Care
Shipping & Returns
Information about shipping timelines, made-to-order production, and returns.
Free Shipping
USA & Colombia
In-Stock Pieces
Ships within 2–3 business days
Made-to-Order
Approximately 3 weeks production time
Returns
Accepted within 14 days of delivery
Shipping Policy
Every Magda piece is carefully prepared and packaged before shipment.
In-Stock Pieces
Orders containing in-stock items typically ship within 2–3 business days.
Made-to-Order Pieces
Because each piece is handcrafted and moves through multiple stages of production, made to order items require approximately 3 weeks to complete.
You will receive updates throughout the process and tracking information once your order has shipped.
Returns
We hope you love your Magda piece. However, if a return is needed, we are happy to help.
Returns are accepted within 14 days of delivery.
Items must be unused and returned in their original packaging.
Personalized or custom-made pieces are final sale.
Return shipping costs are the responsibility of the customer.
To initiate a return, please contact us through our Contact Page.